Privacy Policy

Data processing officer

Pass - Parc d’aventures scientifiques scrlfs

rue de Mons 3

7080 Frameries (Belgium)

hereinafter referred to as "the Pass"

 

Tel. + 32 (0)65 61 21 60

Fax +32 (0)4 65 61 21 99

e-mail: pass@pass.be

The Pass is registered with the Crossroads Bank for Enterprises (CBE) under corporate registration number: 0462 311 896 – TVA: BE 462 311 896

The Pass is a civil limited liability company with a social purpose under Belgian law.

 

Processing your personal data

 

Respecting your privacy is a priority for the PASS.

 

We are mindful of your right to be informed about how we process personal data, such as your surname, name, address, date of birth, telephone number, e-mail address, etc. (your Data) which you provide to the Pass.

The personal data you provide is only stored with your express and informed consent according to the conditions and instances described below.

This "Privacy Policy" explains how we use your data, in addition to the measures we take to maintain confidentiality and security.

We only have access to data which you provide us with when creating a customer account, contacting us, filling out a form, subscribing to our newsletters or as part of a competition entry or a survey.

Some data must be provided, whereas other data is optional.

Your data is collected and processed in accordance with current Belgian legislation, in particular the Belgian law of 8.12.1992, on privacy protection relating to the processing of personal data.

 

The purposes of processing data

 

The Pass gathers and processes your data for specific and limited use, in order to:

 

  • manage our relationship and communicate with you and to inform you of our offers and services. For example, we gather and use your data to inform you about our activities and events;

 

  • carry out internal statistical surveys and market research. For example, to assess your interests and preferences and to better tailor our activities and communication strategy;

 

  • manage our relationship with participants of competitions organised by the Pass and with those interested in our newsletters and other publications.

 

Data collection

 

Navigation on our website

While browsing our website, we collect your IP address for statistical purposes relating to the use of our website. No link is made between your IP address and any personal data which may identify you.

 

Data collected for e-marketing

When you buy your tickets online, you are asked to register and provide personal information such as your surname, name, e-mail address and postal address. This information is only used to complete your online purchase (to send you e-tickets, confirm your purchase, cancellation, etc.). This data is not stored for any other purpose such as direct marketing. This data is not stored on any medium for commercial purposes nor is it passed on to third parties.

 

Following your registration, you are invited to subscribe to our newsletter. At this stage, you have the option of providing us with information about your interests, so that we can keep you informed of anything likely to be of interest to you.

If you have agreed to receive our newsletter by ticking the box "I wish to subscribe to the newsletter", the personal data you provided when you subscribed will be stored on our databases. You will then receive information on our activities and events by e-mail or post. Under no circumstances will your personal data be passed on to third parties.

 

Data collected when booking a visit to the Pass

When you make a booking for the Pass, by phone, e-mail, post or via the online form on our "Practical info" and "Bookings" pages, you will be asked to provide personal information such as your surname, name, e-mail address and postal address. This information is only used to complete your booking and to ensure your visit goes smoothly. This data is not stored for any other purpose such as direct marketing, unless you have given your express consent. This data is not stored on any medium for commercial purposes nor is it passed on to third parties.

 

When you receive your booking confirmation, you are invited to give us permission to store your data so that you can receive information on our activities, offers and events. We will only store your data for this purpose if you have given your express written consent by ticking the relevant box on the booking confirmation form.

 

Data collected when subscribing to our newsletter

When you subscribe to our newsletter via the website, you are asked to provide personal information such as your surname, name and e-mail address. You are also asked to provide information about your interests, so that we can keep you informed of anything likely to be of interest to you. The personal data you provided when you subscribed to the newsletter will be stored on our databases. You will then receive information on our activities and events by e-mail. Under no circumstances will your personal data be passed on to third parties.

 

Data collected when taking part in our satisfaction surveys and competitions

When you visit the Pass, you will have the opportunity to take part in our satisfaction surveys and/or competitions, you can do this at the museum on paper or via an interactive terminal, or via a survey or competition sent by e-mail (if you have given your express and informed consent to provide your e-mail address for this purpose). When you take part in a survey or competition, you are asked to provide personal information such as your surname, name, e-mail address, your geographical location and your sex. Information such as your geographical location and your sex do not allow you to be personally identified and are only used for statistical purposes. Personal information is only used to contact competition winners and to respond to any comments you make as part of a satisfaction survey. This data is only stored in relation to a survey or competition if you have stated your express consent for us to do so by ticking the relevant box. You will then receive information on our activities and events by e-mail or post. If you do not tick the relevant box, your data will be destroyed once the competition deadline has passed and you will not receive any offers by post or e-mail. Under no circumstances will your personal data be passed on to third parties.

 

Time period for data storage

The Pass will only store your data for the length of time necessary for the intended purposes and in accordance with legal requirements, and for a maximum period of 3 years.

The Pass will not store your data unless you have given your express consent.

 

Sharing your data

Your data may be shared with those acting on our behalf (and not considered to be third parties), for processing in line with the purposes for which the data was collected.

The Pass ensures that these sub-contractors guarantee the same level of protection as they do and the Pass requires a contractual guarantee from sub-contractors stating that they will only process your data for the authorised purpose and with the necessary discretion and security.

 

Rights of access, rectification and objection

In accordance with the Law of 8.12.1992 on privacy protection relating to the processing of personal data, you have the right to access your data and to update or amend it.

To do this, please contact the Pass by e-mail (address: pass@pass.be) or at the following address: Pass scrlfs, rue de Mons 3 at 7080 FRAMERIES. 

You will be asked to sign your request and attach a scanned copy of your ID card (or passport).

In the event you do not wish to receive information, communications, offers, newsletters or any communication from Pass, you can inform us by e-mail.

You must sign your request and attach a scanned copy of your ID card (or passport).

You can also send your request in writing to the following address: Pass scrlfs, rue de Mons 3 at 7080 FRAMERIES.

 

Security and confidentiality of your data

Access to your data is limited to our employees and sub-contractors who need access to it and who observe strict confidentiality standards in the treatment of your data.

To guarantee the security and confidentiality of your data collected online, we have implemented the highest levels of security and we only work with sub-contractors with similar high standards.

Despite our efforts to create a reliable and trusted Internet site, please be aware that the Internet is not a totally secure environment.

Consequently, the Pass cannot be held responsible or guarantee the security of your data during its Internet transit.

We advise parents and legal guardians to supervise their children when they use the Internet in order to prevent the risk of personal data being shared without valid consent.

 

Transfer of data abroad

The Pass will never transfer your data outside the European Union, to a country which cannot guarantee an appropriate level of data protection, within the meaning of the Law of 8.12.1992 on privacy protection relating to the processing of personal data.

If this were the case, the Pass would undertake all the necessary measures (contractual guarantee) to ensure that the processing of your data abroad had adequate and effective protection.

 

Use of cookies

When you visit our website, we do not collect any data which you have not specifically and willingly provided.

The Pass uses cookies. Cookies are small files issued when you visit a website and which are stored on the hard disk of your computer. In this case, cookies record your preferences and enable you to speed up subsequent access to the site and to facilitate your visits.

The period of storage of this data on your computer is limited to 1 year.

When connecting to a website, certain data is automatically sent to the site by the user's browsing software. This data contains the IP address (a number which identifies a computer on the network), the brand and version of the browser as well as the operating system and the last web page visited. The aim is to improve the quality of our sites and the services offered on these sites. Information collected is anonymous and cannot be used to identify you.

The use of these cookies requires your prior and express consent. You can change your mind at any time and refuse cookies or delete them by changing the settings on your browser. This will not prevent you accessing our site, but it may mean that certain parts of our site may not work for you.

 

See below a list of cookies we use and their purposes:

  • sCookieSecurity – Purpose: Information allowing the identification of a connected user
  • PHPSESSID – Purpose: Session identifier on the server
  • bInvoice – Purpose: During the purchasing process, it stores the user's request for an invoice
  • noMobileRedirect – Purpose: Allows a mobile user to use the desktop version of the site
  •  __utma, __utmb, __utmz et __utmc – Purpose:  Cookies generate by Google Analytics – Supplementary information: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 

Cookies allow us to gather statistics regarding our website, such as length of visit and most-visited pages, with the purpose of better responding to your requirements.

We do not use cookies to gather personal information which will identify you (except for online purchases).

We never save passwords or banking data.

 

Hypertext links to other Internet sites

 

Our Internet site may contain hypertext links to other Internet sites which are not operated or controlled by the Pass.

 Consequently, the Pass cannot be held responsible for the content of such Internet sites, nor for the data protection practises of third parties which operate them and which may differ from our own.

 

 

Privacy policy amendment

 

We reserve the right to amend the Privacy Policy, for the purpose of compliance with current protective privacy legislation or to adapt it to our practices.

We would therefore ask you to check it regularly to keep up to date with any amendments. New versions will be uploaded to our website and the date in the last paragraph updated.

We will not make any amendments to reduce the level of protection of your rights, as stated in the current Privacy Policy, without your prior consent.

 

Contacting the Pass

For further information on this Privacy Policy, or if you wish to provide suggestions or comments on how to improve quality, please write to Pass@pass.be (e-mail address).